Using Windows 2000 it is possible for a DryLab application to sporadically lock/freeze up.
This freeze can be described in the following ways:
- DryLab stops responding
- Mouse Pointer is still active
- ALT-TAB Switching semi-functional
- Unable to interact with, start or close other programs
- Task Manager will not respond
- CPU usage at or near 100%
- Unable to Shut Down
- Only recourse is to Reset/Reboot the machine
SOLUTION:
This problem is the result of a bug in the Windows 2000 memory allocations routines. Microsoft now provides a fix for a memory allocation error in Windows 2000. To learn more about this issue, go to Microsoft's support site on the Web and search for Knowledge Base article Q288165, or click this link:
You must call Microsoft Technical Support at 1-800-936-4900
to get the fix. Be sure to mention that you are calling in regards to the
hot fix presented in Microsoft Knowledge Base article Q288165 or Microsoft
Support may try to charge you for the call.
NOTE: Service Pack 1 for Windows 2000 must be installed prior to using this hot fix. This fix is not part of Service Pack 2 which will soon be available for Windows 2000. Microsoft has indicated that it will be included as part of Service Pack 3.